Leveraging Technology ~

I don’t need to read a Harvard Business Review Study to know about the natural attrition of sales. If you’re a professional sales person, you are keenly aware of your average retention rate, and the certainty that you will not maintain all your accounts for a long period of time. There are some accounts I’ve … Continue reading »

Communicate ~

I was at the pharmacy to pick up a prescription and the clerk told me they couldn’t locate it. She then looked behind me and said “next.” I moved to the side for a moment, frozen, not really knowing what to do. As I stood there my face became red and I felt the embarrassment … Continue reading »

Saying Goodbye.

Tomorrow at 1pm many of us in Dallas will say our formal goodbye to our colleague, Ron Hagood. Ron was a friend to many and that will be even more difficult. Then, there’s his family and I am positive their sadness is immense. I truly appreciated Ron and knew he was a trusted colleague. I … Continue reading »