While working on a RFP, one of the questions often asked is how we plan to review their work and correct initial problems prior to delivering proofs.
Unless a designer/production artist is highly talented and their proof-reading staff is perfect, there will be mistakes found in most customers’ files. So, who is responsible for the cost of corrections?
Printers are asked to competitively bid most jobs, so we do that. Are client changes and corrections a part of our proposal? In a competitive situation, no.
So, when we get a file from a designer and it’s incorrect and corrections are required and we are billing the end client, who pays for the costs it took to correct their work?